Privacy Policy

This is the Privacy Policy (the “Policy”) for Diptas Math Academy (collectively referred to as “Diptas Math Academy,” the “Service,” the “Website,” “we,” “us,” or “our”).

Data Controller: Diptas Math Academy, will be the controller of your personal data.

This Policy explains how we collect, use, store, and protect certain types of information, including your personal information, when you visit, use, or otherwise interact with our Service. It also outlines your legal rights, subject to applicable laws, and how you can exercise those rights.

By accessing or using our Service, submitting your personal information, or otherwise engaging with Diptas Math Academy, you agree to the collection and processing of your personal data in accordance with this Policy. Please read this Policy carefully when using our Service.

For the purposes of this Policy, “personal information” or “personal data” refers to data that identifies or can be used to identify you as an individual—such as your name, email address, phone number, or other contact details. This definition may also be expanded as required by applicable law, including relevant legislation in the United States, the European Union, or other jurisdictions.

Minors Policy

To register for or use services offered by Diptas Math Academy, you must be at least 18 years old. By registering or using our Service, you confirm that you are not a minor.

If you are a parent, guardian, or legal representative and believe that a child under the age of 13 (or the age defined by applicable law in your jurisdiction) has provided us with personal information without your consent, please contact us immediately at: info@diptasmathacademy.com so we can take appropriate action.

1. Information We Collect

1.1. Information Collected Automatically When You Access or Use Diptas Math Academy

Referral Data
We may collect data about how you found our website, including the referring URL (the webpage you were on before clicking a link to our site, such as an ad or a search result).

Cookies and Similar Technologies
We may use cookies and similar technologies to enhance your experience on our website. Cookies help us recognize your browser, remember your login status, enable essential website functions, and prevent fraudulent activities.
A “cookie” is a small text file stored on your device when you visit a website. You can manage or disable cookies through your browser settings. If you have questions about how we use cookies, feel free to contact us at: info@diptasmathacademy.com

Browser and Device Data
We may collect information about the devices and browsers you use to access our services, such as language preferences, IP address, geolocation, time zone, device type and model, operating system, and browser version. This helps us offer consistent and optimized experiences across devices.

Payment and Transaction Data
If you make any purchases (e.g., for courses or tutoring sessions), your payment details will be processed by trusted third-party providers. While we do not store your full financial account information, we may receive data related to the transaction, including date, time, amount, and type of payment method used.

Student Interaction Data
We may record or log student activity within the platform, such as course participation, lesson access, and usage frequency. This helps us improve learning outcomes and personalize the user experience.

Tutor Feedback
Our tutors may share relevant information about students, such as lesson summaries, progress updates, and feedback to help us provide better educational support.

Referrals from Other Users
We may receive information about you from other users, for instance, if someone refers you to our academy by sharing your email or phone number.

1.2. Information You Provide Directly to Us

When you register for or use the services provided by Diptas Math Academy, you may share the following personal information:

Profile Details
We may collect your full name, email address, phone number, postal code, and time zone. If you’re enrolling a student, you may also provide the student’s name, grade level, school performance, or any other academic context relevant to their learning needs. Payment-related information (name, billing address, and card details) may also be collected through our payment partners.

Online Class Data
Only adults can register accounts with Diptas Math Academy, but students (including minors) may attend lessons under their supervision. Online classes may involve video, audio, chat interactions, and shared screen content. These sessions may incidentally capture the student’s image, voice, surroundings, and any content shared during class. By default, we do not record or store class sessions.

We will only retain class recordings if we have received your explicit consent. This consent does not affect the quality, price, or availability of services. Recordings are shared only with tutors (if needed) to enhance future sessions. You may withdraw your consent at any time or request access to any stored recordings by contacting info@diptasmathacademy.com

Communication Records
When you reach out to us via email, chat, phone, social media, or any other contact method, we may collect the content of the communication along with your contact details (name, email, phone number, etc.) and any other information you choose to provide.

2. How We Use the Collected Information

At Diptas Math Academy, we use the information we collect to provide a safe, effective, and personalized learning experience. Specifically, your data may be used to:

  1. Deliver the educational services and resources you have requested;
  2. Offer responsive customer service and ongoing user support;
  3. Enhance and personalize your learning journey based on your needs and progress;
  4. Identify and correct technical errors or system issues;
  5. Conduct analysis and research on how the Service is used to improve performance and effectiveness;
  6. Send relevant updates, promotions, or marketing communications (only with your consent);
  7. Customize your experience with the platform and tailor content to your interests;
  8. Display personalized advertisements, where applicable;
  9. Process payments securely through authorized payment providers;
  10. Fulfill any legal, regulatory, or compliance requirements;
  11. Communicate important updates regarding your account and usage of our services;
  12. Enforce our Terms of Use and protect the platform by detecting, investigating, and resolving fraudulent activities, cyber threats, disputes, and fake accounts.

3. Telephone Calls and Text Messages

Communications from Diptas Math Academy, including from our team members, authorized agents, affiliates, or business partners, may include (but are not limited to): operational messages related to your account or use of our website, such as account verification, class booking confirmations, lesson reminders, updates regarding new or existing features, important notifications, promotional offers, and other messages relating to the Service or necessary for enforcing our Terms of Use or this Privacy Policy. These communications may be sent via phone call, SMS, or text message in accordance with applicable laws. Standard message and data rates may apply.

By providing your phone number during registration or at any later time, you expressly consent to receive communications for the above purposes from us or our affiliates via call, SMS, email, or push notification. These communications may be sent using automated systems, including autodialers, artificial or prerecorded voice messages, even if your number is on a national or state “Do Not Call” registry. Please note that we are not responsible for delays or delivery failures caused by mobile carriers or other network providers.

By agreeing to receive such communications, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent at any time by emailing us at info@diptasmathacademy.com with the subject line “Revoke Electronic Consent.” To access or retain a copy of this notice or other relevant disclosures, you’ll need:
(i) a device (such as a computer or mobile phone) with a web browser and internet access, and
(ii) either a printer or digital storage capability.

If you wish to request a free paper copy of this Policy or update your contact details, please email info@diptasmathacademy.com with your updated information and mailing address.

You confirm that the phone number(s) you provide belong to you or that you have the authority to grant this consent for them. You also agree to notify us promptly if you change or stop using a particular phone number.

Please note: Your consent to receive marketing calls or texts is not a condition for using the services offered by Diptas Math Academy. However, opting out may affect how you receive important updates or reminders related to your use of the Service.

Where allowed by law, we may monitor or record phone calls with you (or your authorized representative), whether incoming or outgoing. These recordings may be used in accordance with this Privacy Policy for training, quality assurance, or legal purposes.

4. Data Retention

Diptas Math Academy will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Please be aware that certain data must be retained to meet our legal, regulatory, and operational obligations. This includes, but is not limited to, ensuring that transactions such as payments, refunds, or cancellations can be properly processed, investigated, or resolved. It also helps us detect and prevent fraudulent activity, comply with applicable tax, financial, and anti-fraud regulations, and maintain records required by our payment and service providers.

Even if you choose to deactivate or delete your account with Diptas Math Academy, we may still retain specific information as needed to fulfill these responsibilities.

5. With Whom We Share Your Personal Data

At Diptas Math Academy, we may share certain personal data with trusted third parties who help us operate, manage, enhance, customize, support, and promote our services. We only share the specific information necessary for the purposes outlined in this Privacy Policy. The types of third parties we may share your personal information with include:

Technology and Platform ProvidersCompanies that help us deliver and maintain our website, learning platform, and technical infrastructure.

Payment Service ProvidersSecure third-party services that process your payments on our behalf.

Educational Partners and TutorsProfessionals who assist in delivering personalized learning experiences and academic support.

Marketing and Communication ToolsServices that support email updates, announcements, and optional promotional content (only if you’ve opted in).

Legal or Regulatory AuthoritiesWhen required by law, we may share information with government bodies, law enforcement, or other regulatory entities.

Security and Fraud Prevention ServicesPartners who help us detect, prevent, and address fraud, unauthorized access, or other harmful activities.

5. With Whom We Share Your Personal Data

At Diptas Math Academy, we may share certain personal data with trusted third parties who help us operate, manage, enhance, customize, support, and promote our services. We only share the specific information necessary for the purposes outlined in this Privacy Policy. The types of third parties we may share your personal information with include:

Technology and Platform ProvidersCompanies that help us deliver and maintain our website, learning platform, and technical infrastructure.

Payment Service ProvidersSecure third-party services that process your payments on our behalf.

Educational Partners and TutorsProfessionals who assist in delivering personalized learning experiences and academic support.

Marketing and Communication ToolsServices that support email updates, announcements, and optional promotional content (only if you’ve opted in).

Legal or Regulatory AuthoritiesWhen required by law, we may share information with government bodies, law enforcement, or other regulatory entities.

Security and Fraud Prevention ServicesPartners who help us detect, prevent, and address fraud, unauthorized access, or other harmful activities.

6. International Data Transfers

To support the delivery and improvement of our services, we may transfer your personal data to countries outside your country of residence. These transfers may occur to enable service operations, customer support, analytics, or other purposes outlined in this Privacy Policy. We ensure such data transfers are handled in compliance with applicable data protection laws and with appropriate safeguards in place.

7. Legal Grounds for Processing Your Personal Information

At Diptas Math Academy, we are committed to protecting your privacy and ensuring transparency in how your personal information is used. In certain jurisdictions, data protection laws require us to disclose the legal basis on which we collect, use, and share personal data. To the extent these laws apply to our services, we process your information based on the following legal grounds:

A. Your Consent

We rely on your express or implied consent where required by law. This means we may collect and process your personal data—such as your name, contact details, or preferences—after you’ve given permission, for example by:

  1. Signing up for our online courses or newsletter.
  2. Filling out forms on our website.
  3. Interacting with us through email, chat, or social media.

B. Fulfilling Our Contractual Obligations

When you enroll in a course, create an account, or purchase any educational services from Diptas Math Academy, a contractual relationship is established. To honor this agreement, we need to process your personal data in order to:

  1. Provide access to online learning materials and course features.
  2. Customize your learning experience based on your progress or preferences.
  3. Send essential notifications about class schedules, updates, or exam prep.
  4. Offer customer support and technical assistance.
  5. Process payments and billing securely.

C. Legal and Regulatory Compliance

In some situations, we may be legally required to collect, retain, or share your personal information. For instance:

  1. To comply with local, national, or international tax regulations.
  2. To respond to lawful requests by public authorities or court orders.
  3. To meet data retention obligations under education or consumer protection laws.

D. Our Legitimate Interests

In some cases, we process your personal data to support the legitimate interests of Diptas Math Academy, provided these interests are not overridden by your fundamental rights or freedoms. These purposes may include:

  1. Improving and analyzing the performance of our courses and website.
  2. Sending you relevant updates, offers, and educational resources based on your preferences.
  3. Preventing fraud, misuse, or violations of our Terms and Conditions.
  4. Enhancing the security and usability of our platform.
  5. Promoting a more personalized learning journey through tailored content and communication.

We always evaluate our data practices to ensure they are balanced, necessary, and respectful of your privacy.

8. Your Rights and Choices Regarding Your Personal Information

At Diptas Math Academy, we value your right to privacy and transparency. You have control over your personal data, and we are committed to honoring your choices. Depending on applicable laws and regulations, your rights may include the following:

1. Access and Correction of Your Information
You have the right to know what personal data we collect about you. If any information is inaccurate or incomplete, you may review, update, or correct it at any time. You can do so by logging into your account or contacting us directly at:
info@diptasmathacademy.com

2. Request for Deletion
You may request the deletion (erasure) of your personal information from our systems. Simply email us at the above address, and we will make reasonable efforts to fulfill your request. Please note that in some cases, we may be legally required to retain certain information for a specific period before we can fully erase it.

3. Restrict or Object to Processing
You can ask us to stop using all or some of your personal data, or limit how we use it—for example, by opting out of marketing emails or requesting limited cookie usage. Requests can be submitted via email.

4. Authorized Agent Requests
If you prefer, you may appoint an authorized agent to act on your behalf in submitting any of the above requests. For security and verification purposes, we may require proof of your identity, the agent’s identity, and documentation showing their authority to act on your behalf.

5. Additional Rights
Depending on the data protection laws applicable in your region (such as GDPR or India’s Digital Personal Data Protection Act), you may also be entitled to additional rights such as data portability, automated decision objection, or filing a complaint with a data protection authority.

9. Handling of “Do Not Track” Requests

At this time, Diptas Math Academy’s website does not respond to “Do Not Track” (DNT) signals sent by browsers. This means we do not alter our data collection or usage practices when we detect such signals.

10. Links to Third-Party Websites and Services

Our website may include links to third-party websites, services, or applications that are not operated or controlled by Diptas Math Academy. Please note that this Privacy Policy does not cover the privacy practices of those third parties. The inclusion of such links does not imply our endorsement, affiliation, or approval of those external sites or services. We strongly recommend reviewing the privacy policies of any third-party platforms before sharing your personal information with them.

11. Privacy Rights for U.S. Residents

If you are a resident of a U.S. state with enacted consumer data privacy laws—such as California, Colorado, Connecticut, Utah, or Virginia—you may have certain rights related to the access, use, and control of your personal information. Please note, however, that these state-specific privacy laws often apply only to businesses meeting certain thresholds and may not fully apply to Diptas Math Academy. If you have any questions or would like to inquire about your privacy rights under applicable laws, feel free to contact us at: info@diptasmathacademy.com

12. Rights of EU and EEA Residents

If you are a resident of the European Union (EU) or the European Economic Area (EEA), your personal data is protected under the General Data Protection Regulation (GDPR) and other applicable data protection laws. Under the GDPR, you may have specific rights regarding your personal information, including the right to access, correct, delete, or restrict its processing, as well as the right to data portability and to object to certain uses of your data.If you have any questions or would like to exercise your rights, please contact us at: info@diptasmathacademy.com

13. Updates to This Privacy Policy

Diptas Math Academy may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. Whenever we make changes, we will post the updated version on our website and indicate the date of the latest revision. If the changes are significant, we may also notify you through the website, email, or other appropriate means. By continuing to use our services after any updates become effective, you agree to the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

14. Contact Us

If you have any questions, concerns, or inquiries regarding this Privacy Policy or how we collect, use, or store your personal data, please feel free to reach out to us at: info@diptasmathacademy.com